Shipping
Once your order has been submitted, allow 1-3 business days for shipping information to be provided.
Returns
We take a lot of pride in all our products. All cookie sales are final, with the exception of custom cookie orders cancelled with sufficient notice.
· Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for most custom orders.
· Once you or a designated party has inspected the order upon delivery, it is considered "accepted"
· All products are the responsibility of the customer once shipped, delivered or picked up. We are not responsible for any damage occurring to the cookies during transport, set-up or any time thereafter. Keep in mind that cookies are fragile and damages can happen if not handled properly – such as cracks, smudges, melted fondant, etc.
For custom orders we accept cancellation up to 5 days before your shipping or delivery date. This does not include custom, large events, or any contracted orders.
We reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, preparation and prioritization of the order.
Charges for cancellations will be as follows:
· In the event of an event cancellation your payment (minus any non-refundable deposits) is refundable up to 30 days prior to the scheduled event date and will be issued within 14 days of event cancellation notice.
· If your event is cancelled between 29-15 days prior to the scheduled event date a 75% refund will be issued within 14 days of event cancellation notice. You can be billed for any remain balance.
· If your event is cancelled between 14-8 days prior to the scheduled event date a 50% refund will be issued within 14 days of event cancellation notice. You can be billed for any remain balance.
· There are no refunds applicable for event cancellations within 5 days of the scheduled event date.
· If the balance is not paid in full 5 days prior to the event, this contract is null and void. The Brown Sugar Treat will no longer assume any further responsibility.